Our Purpose and Values

Our Purpose

Great care, every person, every time.


Our Values

Total Care - delivering care that is safe, effective and person-centred, always

We are privileged to serve in the care of others.

We put those we care for, and those around them, at the centre of everything we do.

We actively listen, pay attention to detail, and respond without delay.

We bring our best every day to help people live their best lives.

We care with compassion, dignity and respect.

Safety – providing a safe workplace and services free from avoidable harm

The physical and mental health of ourselves and those entrusted to our care is paramount.

We take reasonable care of the safety of ourselves and of those around us.

We learn from our mistakes as well as our successes.

We don’t take shortcuts and near enough is never good enough.

We speak up when things aren’t right.

Unity - working well together in a great place to work

Everyone contributes, everyone belongs.

We cultivate meaningful relationships and assume each other’s good intent.

We nurture and maintain safe space for two-way communication.

We pitch in and help and we’re happy to share credit for a job well done.

Our diversity makes us stronger.

Accountability - doing the right thing by our stakeholders and ourselves

We own our decisions and take responsibility for our actions.

We seek and provide honest feedback and say what we mean.

We get to the point and deal with issues directly and openly.

We identify and manage risk to our advantage.

We avoid waste and favour outcomes that will endure for the long term.

Innovationusing our imagination - if there’s a better way we will find it

We embrace change as an opportunity to learn and to grow.

We are keen to learn and we generously share our knowledge and experience.

We’re curious and take time to think how things might be done better.

We actively involve our partners in our unending quest to improve.

We aim for simplicity and persist until we understand.